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Emergencies and contacts
What to do first, who to call, and the depot evacuation plan
Version 1.0 · 29 September 2026Someone hurt or in danger? Ring 000 first.
Then ring Azman on 0417 904 216 (then Paul, then Lockie). From a mobile with no coverage on your own network, try 112. Say you are calling from Western Australia, what has happened, exactly where you are, and your name and number. Then follow the operator’s instructions.
Key numbers
Who to call at Plum Oak, in this order
| Call | Number |
|---|---|
| 1. Azman Bin Omar, Site Manager | 0417 904 216 |
| 2. Paul O’Keeffe, Manager | 0411 830 530 |
| 3. Lockie Cooke | 0410 602 773 |
| Office, Fitzroy Crossing | (08) 9191 5276 |
Emergency services
| Who | Number |
|---|---|
| Police, Fire, Ambulance | 000 (mobile with no coverage on your network: 112) |
| From a satellite phone, life threatening emergency | +61 8 9395 9395 (000 may not connect) |
| WA Police, 24 hour, not life threatening | 131 444 |
| SES (storm, flood) / DFES info line | 132 500 / 13 33 37 |
| Main Roads, road conditions | 138 138 |
Schoolbuses (PTA)
| Who | Number |
|---|---|
| PTA Security, 24 hour | (08) 9220 9999 |
| Schoolbuses enquiries, Mon to Fri 8am to 4:30pm | 13 16 08 |
Fitzroy Crossing
| Who | Number |
|---|---|
| Police Station, Mon to Fri 8am to 4pm | (08) 9163 9555 |
| Fitzroy Crossing Hospital | (08) 9166 1777 |
| Fitzroy Valley District High School | (08) 9163 8600 |
Serious injury or dangerous incident: after 000, ring Azman. The office notifies the PTA and WorkSafe WA (1800 678 198, 24 hours).
Medical emergency: DRSABCD
Only give first aid you are trained for. Do not move an injured or sick person unless you have to.
- Danger. Check for danger to you, bystanders and the person. Do not put yourself at risk.
- Response. Talk to them, squeeze their shoulder. Do they respond?
- Send for help. Ring 000.
- Airway. Is it clear?
- Breathing. Are they breathing normally?
- CPR if they are not breathing normally.
- Defibrillator if one is available.
Stop bleeding with firm pressure, avoiding contact with blood where you can. For a student, follow EPG 2 and their Medical Action Plan.
On the road
| Situation | What to do |
|---|---|
| Crash or serious incident | 000 first, then the office. Make it safe, first aid, keep passengers together and supervised, preserve the scene. See section 16 of the Driver Handbook. |
| Breakdown or bus unusable | Make the bus and passengers safe. Ring the office for the spare vehicle. Follow EPG 1. Complete a defect report. |
| Vehicle fire | Stop, ignition off, everyone out and well away, upwind. Ring 000. Use the extinguisher only on a small fire, with a clear way out. |
| Bush fire | Follow EPG 4. Do not drive into smoke you cannot see through. Ring the office for a safe route. |
| Floodwater | Never drive into it. Watch flood markers, stay on the approved route and tell the office where you are. If caught, call for help straight away. If the vehicle stalls, get everyone out to higher ground. Do not walk in water knee deep or higher. Stay away from fallen powerlines. |
| Running late or service disrupted | Ring the office so schools and parents can be told. In communities, go through the community office or agreed contact. |
| Driver unable to work | Tell the office as early as you can so a relief driver can be arranged. Planned leave needs 5 working days’ notice. |
Every bus carries its Emergency Plan and the EPGs for its area: EPG 1 vehicle breakdown, EPG 2 student medical emergency, EPG 4 bush fire. Read them before your first run.
Fitzroy Crossing depot and site office, Bell Street
Fire
- Shout “FIRE, FIRE, FIRE” (or use the alarm if there is one) and ring 000.
- Only fight a fire if 000 has been called, it is small and not spreading, you have a clear way out behind you, and you know how to use the extinguisher.
- Leave by the nearest exit and go to an assembly point. Stay there until you are told it is safe.
Other emergencies
- Flood at the depot: be ready to evacuate when told. Outdoors, get to high ground and stay there.
- Bomb threat by phone: stay calm, do not hang up, keep them talking. Write down exactly what they say, and anything about their voice and background noise. Then ring 000 (Police) and tell the Site Manager.
- Other emergencies to report straight away: severe weather, extended power loss, any threat to people on site.
Evacuation map
Know both exits: the rear gate and the front gate on Bell Road. The Emergency Coordinator (Site Manager) does the head count at the assembly point.
Kununurra Riverfarm run
| What | Details |
|---|---|
| UHF | Channel 26 / 40 |
| Police, Kununurra | (08) 9166 4530 (Mon to Fri, 8am to 5pm) |
| Hospital and doctor | (08) 9166 4222 |
| Fire brigade, local | (08) 9169 1340 |
| East Kimberley College | (08) 9168 4400 |
| St Joseph’s Catholic Primary | (08) 9168 1079 |
| Repco Authorised Service | (08) 9115 2110 |
| Shire of Wyndham East Kimberley | (08) 9168 1177 |
| Spare vehicle | Halls Creek vehicle or local hire, as arranged by the office |
| If this happens | Do this |
|---|---|
| Bus can’t be used (breakdown, damage) | Check if it is roadworthy. If not, ring the office for the spare vehicle and fill in a defect report. |
| Equipment fails | Use the backup if there is one. Fill in a defect report. |
| You can’t work | Ring the office early for a relief driver. Planned leave needs 5 working days’ notice. |
| Accident, fire, bush fire, flood | Follow the EPGs on the bus. Take the immediate actions and make the calls. |
| Running late, weather, road closures | Ring the office. Use an alternative route only when agreed. Schools and parents are told. |
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Plum Oak Pty Ltd trading as Fitzroy Crossing Buses. Based on the Emergency Action Plan for the Fitzroy Crossing depot and site office, the depot Emergency Evacuation Map and the Kununurra Riverfarm Bus Service Contingency Plan.